Privacy Policy

Last updated: June 2026

This Privacy Policy explains how H3 Glow collects, uses, and protects your personal information when you visit or shop on h3glowskincare.com.

Please also read our Disclaimer and Terms & Conditions.

1. Who We Are

2. What Information We Collect

We collect the following information when you use our website:

  • Personal Details: Name, phone number, email address
  • Delivery Information: Shipping address, city, province
  • Order Details: Products ordered, order value, payment method
  • Device & Usage Data: IP address, browser type, pages visited, time spent on site
  • Communication Data: Messages or queries you send us

3. How We Collect Your Information

  • When you place an order on our website
  • When you create an account
  • When you contact us via email, phone, or WhatsApp
  • Through cookies and analytics tools (see our Cookie Policy)

4. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order confirmations and shipping updates
  • Respond to your questions and support requests
  • Improve our website and product offerings
  • Send promotional offers (only if you have opted in)
  • Prevent fraud and ensure website security

5. Who We Share Your Information With

We do not sell your personal information. We may share it with:

  • Courier Partners: TCS, Leopards, M&P — for order delivery
  • Payment Processors: For secure payment handling
  • Analytics Providers: Google Analytics, Hotjar — to understand site usage
  • Marketing Platforms: Facebook, Google, TikTok — for ad tracking (with your consent)

All third parties are required to keep your information confidential and use it only for the purpose we share it for.

6. Data Retention

We keep your personal information only as long as necessary to fulfill your order and meet legal requirements. Order records are typically kept for up to 5 years for accounting and legal purposes.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of incorrect information
  • Request deletion of your data (where applicable)
  • Opt out of marketing emails at any time

To exercise any of these rights, contact us at info@h3glowskincare.com.

8. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption to keep your data secure during transmission.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has shared their information with us, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Disclaimer | Privacy Policy | Refund & Return | Terms & Conditions | Shipping Policy